North AmericaFull TimeCustomer Support
Remotely
Listed on 3 job boards, which is a stronger signal than one board alone.
customer successb2b saasdata analyticsrenewal managementcross functional collaborationproduct feedbackchurn riskaccountancy software
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Job Description
📋 Description
- Own a portfolio of clients, providing consultative advice to drive value and change.
- Lead renewal and expansion strategies, surfacing cross-sell opportunities (Billing & Payments).
- Drive Net Revenue Retention through deeper product adoption and expanded seat usage.
- Operate in a metrics-rich environment with dashboards to guide next actions.
- Collaborate with Product, Sales, and Support to relay customer insights.
- Stay current on the Product Roadmap and communicate upcoming features to customers.
🎯 Requirements
- 2-3+ years in a B2B SaaS enablement/CS/Account Mgmt role with a track record of success.
- Physically based in the US/Canada; comfortable working autonomously in a remote role; ~5-10% travel
- Experience with accountancy software is preferred.
- Strong relationship-building, communication, and presentation skills.
- Strategic thinker able to own a target and coordinate cross-functional resources.
- Curious about accounting firms and able to translate Karbon capabilities into day-to-day value.
🎁 Benefits
- Paid Flexible Time Off (3 weeks encouraged per year).
- Company-paid medical, dental, and vision for you and eligible dependents.
- Company-funded short and long-term disability and life insurance.
- 401(k) with company matching; Flexible Spending Account.
- Remote work stipend; up to 8 weeks paid parental leave.
- Collaborative, high-performing team and growth opportunities within a fast-growing company.
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