Specialist, Quality (R14182)

📋 Description

• Monitor Retail and PAS interactions using Cresta-enabled scoring, manual validation, live
• Validate technology-generated findings to support accurate and consistent quality monitoring.
• Review behavioral exceptions and interaction patterns to identify potential customer, operational
• Document findings clearly and consistently and identify recurring trends or areas requiring
• Analyze monitoring results and provide concise insights and recommendations to business partners.
• Prepare recurring reports and updates summarizing key findings, trends, and outcomes.

🎯 Requirements

• Professional fluency in English and Spanish, including written and verbal communication.
• Experience in quality monitoring, operations, customer interactions, risk, oversight, or a related
• Ability to review detailed information, recognize patterns, and translate observations into clear
• Strong written communication, organization, and time-management skills.
• Ability to manage multiple priorities effectively in a remote environment.
• Comfortable working with monitoring technology, data, dashboards, and collaboration tools.

🎁 Benefits

• We are an Equal Opportunity Employer and consider all qualified applicants for employment