North AmericaFull TimeOperations
Remotely
salesforceprogram managementchange managementlean six sigmaknowledge managementtraininglmsconfluence
Job Description
📋 Description
- Define and execute servicing strategies ensuring scalable capabilities.
- Own cross-functional program performance aligned to OKRs and priorities.
- Lead transformation initiatives using Lean Six Sigma and data-driven methods.
- Build clear manuals/resources with product and engineering for humans and AI agents.
- Elevate knowledge management: SOPs, learning platforms, AI-enabled tools.
- Oversee learning strategy and change management for global rollout.
🎯 Requirements
- 5+ years of program management or product operations in large/global operations.
- Proven track record delivering impact across efficiency, compliance, and customer experience.
- Expertise in Lean Six Sigma, project/program management, and change management (Black Belt, PMP, or
- Experience implementing and scaling knowledge management/training (Salesforce, Confluence, LMS, or
- Strong background in regulated industries (financial services/fintech preferred).
- Exceptional influence and communication; capable of engaging executives and cross-functional
🎁 Benefits
- Health care coverage with premiums for dependents.
- Flexible Spending Wallets for tech, food, lifestyle needs, and family forming expenses.
- Generous time off and holiday schedules.
- ESPP – Employee Stock Purchase Plan.
