Care Support Specialist

📋 Description

• Primary contact for inbound patient and caregiver calls
• Route inquiries to Care Coordinators, NPs, RNs or departments
• Escalate urgent/clinical concerns per protocols
• Coordinate appointments and assist with records and messages
• Document interactions and follow-up items in EMR
• Collaborate with clinical/operational teams for seamless care

🎯 Requirements

• 1–2 years healthcare or telephonic patient-support experience
• Experience managing high-volume inbound calls
• Medical terminology familiarity for inquiries
• Experience with EMR/EHR systems
• Proficiency with Teams and Outlook
• Strong communication and patient-centered skills

🎁 Benefits

• Medical, dental, vision coverage
• Employer-funded HSA options
• Company-paid life and disability insurance
• Voluntary illness, accident, hospitalization coverage
• Care access through Matter Health services