CX Operations Analyst

📋 Description

• Own operational processes for Partner Services, SOWs, invoicing, renewals, and system access
• Analyze data and build automations/AI solutions to support CX, TAM, Solutions, and Support
• Collaborate with CX Ops and cross-functional stakeholders to drive efficiency and consistency
• Operate across partner services, finance, and GTM systems to maintain governance and audit readiness
• Lead data-driven improvements in workflows and customer outcomes
• Stay current with AI developments and translate learnings into solutions

🎯 Requirements

• 3+ years in Operations, Analytics, or related role in SaaS/customer-facing/GTM
• Proven ability to build/deploy AI-powered workflows delivering productivity and better decisions
• Experience with Salesforce, Gong, ClickUp, Hex, Tableau, Google Apps Script or similar BI tools
• Strong data management, reporting, and scenario analysis capabilities
• Cross-functional collaboration across global regions; proactive problem-solving
• Strategic thinker with hands-on, execution-focused approach

🎁 Benefits

• Remote-friendly global team
• AI-enabled work environment with automation opportunities