Sr. Manager, Client Satisfaction Operations

📋 Description

• Lead and oversee the day-to-day operations and performance of the Client Satisfaction team
• Establish, monitor, and report on KPIs and SLAs, taking corrective action when targets are at risk.
• Ensure operational activities remain compliant with applicable external regulations and internal
• Evaluate team and departmental performance, track progress against objectives, and provide regular
• Lead, coach, and support team members, creating an environment focused on accountability
• Partner with cross-functional teams and internal stakeholders to understand business needs and

🎯 Requirements

• Demonstrated experience successfully leading and managing teams, ideally within client
• Strong understanding of operational performance management, including KPIs, SLAs, reporting, and
• Proven ability to manage competing priorities while maintaining high standards of service delivery
• Excellent written, verbal, and interpersonal communication skills, with the ability to communicate
• Strong conflict-resolution, active-listening, and problem-solving skills, with a professional and
• Ability to analyze and present numerical and operational data clearly to support decision-making.

🎁 Benefits

• Competitive compensation.
• Remote working opportunity in India.
• Healthy and collaborative work culture.
• Career growth and advancement opportunities.
• Learning and professional development opportunities.
• Company-sponsored health insurance.