Director, IT Operations

📋 Description

• Lead enterprise change mgmt, CAB governance and auditability.
• Oversee IT service desk, 24x7 ops, incident handling.
• Manage onboarding/offboarding, asset lifecycle, access control.
• Establish Tier 1-3 support, escalation paths, knowledge Mgmt.
• Drive incident/problem mgmt, reporting to leadership.
• Partner with security/compliance for audits and standards.

🎯 Requirements

• 10+ years IT, 5+ in IT ops leadership.
• Formal change mgmt program ownership and CAB leadership.
• Experience with 24x7 ops, SLA-driven delivery.
• Security/compliance experience (SOC, PCI) a must.
• Hands-on with Splunk, Datadog, PagerDuty, Jira, Confluence.
• ITIL v3/v4 Foundation or higher preferred.

🎁 Benefits

• Salary 100,000–130,000 BRL depending on experience.
• Fully remote work arrangement.
• Opportunity to shape enterprise IT ops function.
• Exposure to monitoring, service mgmt, security tech.
• Career growth in a technology-focused environment.
• Build a high-performing IT ops team.