Director, IT Operations

📋 Description

• Own and improve enterprise change management program.
• Chair CAB; ensure approvals, documentation, audit trails.
• Lead IT service desk and end-user support; set SLAs and CSAT targets.
• Oversee onboarding/offboarding, device provisioning, access management, IT assets lifecycle.
• Establish Tier 1-3 support structures and escalation paths.
• Manage incident/problem lifecycle; executive communication and RCA.

🎯 Requirements

• 10+ years IT experience; 5+ years in IT operations leadership.
• Experience owning formal change management program with CAB leadership and audit.
• Strong track record in 24x7 IT ops, incident response, problem management, SLA-driven delivery.
• Experience with SOC/PCI or similar security/compliance frameworks.
• Familiarity with monitoring/ticketing platforms (Splunk, Datadog, PagerDuty, Site24x7, Jira
• Knowledge of ITIL incident/change/problem management.

🎁 Benefits

• Competitive salary of 100,000–130,000 CAD, depending on experience.
• Fully remote working arrangement.
• Opportunity to lead enterprise IT operations function.
• Exposure to modern monitoring, service management, security, compliance tech.
• Career growth in a technology-focused environment.
• Chance to build a high-performing IT operations team.