Service Support Specialist (Quality Assurance)

📋 Description

• Manage table uptime and minimize downtime; handle technical issues and escalate as needed.
• Ensure game results are processed according to procedures to guarantee integrity.
• Maintain staff levels for each shift; resolve game irregularities from dealer errors, software
• Identify and resolve real-time incidents on the gaming floor across hardware, software, and network.
• Resolve player disputes related to dealer actions or events affecting game integrity.
• Escalate unresolved incidents to 2nd/3rd line via Jira or SST; monitor alerts and logs.

🎯 Requirements

• Secondary education or higher
• Strong written and oral English
• Strong computer literacy
• Strong problem-solving and attention to detail
• Service-oriented with teamwork and decision-making abilities
• Analytical and managerial skills; excellent communication; strong people management

🎁 Benefits

• Competitive Hourly Rate ($21)
• P aid Time Off
• Paid Holidays
• Medical, Dental & Vision Insurance Plans
• Company Paid Life and AD&D Insurance
• Nationwide Employee Discount Program