Senior Account Manager, SaaS

📋 Description

• Own the full post-sales customer lifecycle: onboarding, enablement, adoption, product demos
• Identify, prioritize, negotiate, and close upsell/cross-sell opportunities across accounts.
• Manage renewals and negotiate terms while protecting relationships and supporting revenue targets.
• Develop account plans linking customer priorities with ROI data and growth opportunities.
• Establish engagement cadences through check-ins, QBRs, EBRs, and executive meetings.
• Build multi-threaded relationships from day-to-day users to executives to reduce key-person risk.

🎯 Requirements

• 5+ years as an Account Manager or Customer Success Manager for SaaS products.
• 3+ years in SaaS with strong customer-facing experience.
• Excellent written and verbal English communication.
• Strong customer orientation and genuine curiosity about customers’ business priorities.
• Proven problem-solving with the ability to drive effective solutions.
• Strong interpersonal intelligence to uncover underlying needs.

🎁 Benefits

• Competitive base salary designed to reward high-performing talent.
• Competitive equity package linked to company growth.
• Flexible unlimited PTO and sick days.
• Comprehensive medical, dental, and vision insurance.
• 401(k) matching.
• Remote work opportunity within the United States.