Job Description
If you have experience with insurance customer service, medical claims, or healthcare call centers, this is your opportunity to take the next step in your career. Join a team where your ability toresolve billing and insurance questionsdirectly improves the patient experience while building deeper revenue cycleexpertise.
At R1, we combine advanced technology with deep healthcareexpertiseto improve financial outcomes and patient experiences across leading health systems.
As aPatient Solutions Representative II, you will work in ahigh-volume healthcare call center environment, supporting patients with billing, insurance, and account-related questions.
Monday - Friday, 8:30 AM - 5:00 PM PST
This will be on a team supporting a west coast hospital network.
WhatYou’llDo
- Resolve questions related tomedical billing, insurance coverage, claims, EOBs, and account balances
- Deliver high-qualitycustomer servicethrough inbound and outbound calls in a high-volume environment
- Support patients withpayment plans and financial questions
- Achievefirst call resolutionand meet call center performance metrics
- Use EMR systems (Epic, Cerner, Meditech) to research and resolve issues
- MaintainHIPAA compliance andaccuratedocumentation
- Navigate multiple systems while managinghigh call volume
What You Bring
- 1+ year of experience in acustomer service or call center role
- Experience inhealth insurance, payer customer service, or medical billing/claims(highly preferred)
- Ability to explaininsurance benefits, claims, and EOBsclearly
- Experience handlinghigh call volume and fast-paced environments
- Strong attention to detail and ability to multitask across systems
- Familiarity with EMR systems (Epic, Cerner, etc.) is a plus
Ideal Backgrounds
- Health insurance customer service (Optum, UnitedHealthcare, Anthem, Aetna, BCBS)
- Medical claims or billing support roles
- Revenue cycle or patient financial services
- Healthcare contact center / call center environments
Why This Role
- Build deeperexpertiseinrevenue cycle and patient financial services
- Work in a structured, metrics-drivencall center environment with growth opportunity
- Make a direct impact onpatient experience and financial outcomes
Your Healthcare Career Starts Here
Ifyou’rea compassionate communicator, a quick learner, and someone whothrivesin a dynamic environment,we’dlove to meet you. Join us at R1 and take the first step toward a fulfilling, purpose-driven career. For this US-based position, the base pay range is $18.00 - $20.00 perhour.Individual pay isdeterminedby role, level, location, job-related skills, experience, and relevant education or training. The healthcare system is always evolving — andit’sup to us to use our sharedexpertiseto findnew solutionsthat can keep up. On our growing teamyou’llfind the opportunity to constantly learn, collaborate acrossgroupsand explore new paths for your career.
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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Customer Service, EPIC, Contact Rep, Healthcare Customer Service, Patient Solutions Rep, Healthcare Representative, Revenue Cycle Management,
Originally posted on Himalayas
