Onboarding Success Manager I (EMEA) FTC

📋 Description

• Own onboarding for Customers and Team Members across multiple products.
• Be the main contact from hire submission to Engagement.
• Collaborate with Legal, Sales, Product, and Finance during onboarding.
• Follow playbooks and internal knowledge sources for processes.
• Capture and process required data for smooth employment.
• Maintain customer self-service tools and internal docs.

🎯 Requirements

• 3+ years in HR or customer-facing role for HR SaaS.
• Customer-first mindset; go the extra mile for satisfaction.
• Experience scheduling meetings and handling escalations.
• Track record of improving CSAT/NPS metrics.
• Attention to detail, organizational and analytical skills.
• Excellent written and verbal communication skills.

🎁 Benefits

• Remote-first with flexible location (UTC +0 / +3).
• 40 paid days off per year; mental health support.
• Wellbeing allowance and WFH stipend.
• Inclusive, global culture and equal opportunity.