Customer Success Manager - Mid Market

📋 Description

• Own a portfolio of mid-market B2B SaaS customers
• Drive renewal and retention strategies
• Identify cross-sell and upsell opportunities
• Improve Net Revenue Retention via adoption and expansion
• Build trusted relationships with stakeholders
• Advise on industry best practices and project scoping

🎯 Requirements

• 2–3+ years in a B2B SaaS customer-facing role
• Record of renewals, retention, and expansion
• Experience owning targets and using customer metrics
• Strong strategic thinking and commercial awareness
• Excellent relationship-building and communication
• Ability to explain complex product capabilities clearly

🎁 Benefits

• Base salary CAD 85,000–95,000 with location-based variance
• Bonus and/or equity potential
• Paid flexible time off (about 3 weeks annually)
• Company-paid medical, dental, vision
• Disability insurance
• Life insurance and 401(k) with matching