Manager of Operations Training

📋 Description

• Lead design, delivery, and improvement of training for technical Operations teams.
• Own onboarding, continuing education, docs, LMS administration, and curricula.
• Coach Technical Trainers, Writers, and other contributors; align with stakeholders.
• Translate complex processes into practical learning experiences using data and AI.

🎯 Requirements

• Experience designing and delivering technical training for IT operations/engineering teams.
• Experience leading trainers, writers, instructional designers, or learning professionals.
• Strong LMS administration, knowledge management, and instructional design skills.
• Proficiency with Agile/Scrum, ServiceNow/workflow platforms, and AI tools for content creation.
• Excellent presentation, facilitation, and stakeholder-management abilities.
• Ability to explain complex concepts to diverse audiences and maintain technical documentation.