New YorkFull TimeOperations
Remotely
clouddistributed systemssaasincident managementnocvoipnetworkingapis
Job Description
📋 Description
- Lead incident lifecycle from intake to resolution for mission-critical SaaS environments
- Serve as Incident Commander during high-severity events and escalations
- Coordinate cross-functional response across Engineering, Infrastructure, Product, Support, NOC
- Communicate clearly with internal and executive stakeholders
- Drive incident timelines, action items, and post-incident reviews
- Support service continuity and platform reliability with on-call leadership
🎯 Requirements
- 7+ years in Incident/Major Incident Management or related ops leadership
- Experience leading high-severity incidents in SaaS/cloud environments
- Strong executive communication under pressure
- Cross-functional coordination with technical teams
- Ability to drive accountability and complex incident response
- Understanding of cloud, networking, VoIP, SaaS platforms, APIs, distributed systems
🎁 Benefits
- Competitive salary and 401k with employer match
- Paid time off and parental leave
- Medical, dental, vision plans
- Wellness and development programs
- On-site offices with snacks
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