Customer Success Manager, High Touch

📋 Description

• Manage high-value customers across Intercom investment lifecycle
• Lead adoption, value realization, and growth initiatives
• Partner with sales, solution engineers, and executives
• Develop customer success plans and strategic reviews
• Drive retention by mitigating churn risks
• Act as trusted advisor on Fin AI solutions

🎯 Requirements

• 8+ years in customer-facing CS, account mgmt, or strategic consulting
• Experience with SaaS models and enterprise customers
• Trusted advisor capable of guiding outcomes
• Experience using Success Plans and strategic metrics
• Strong communication of complex problems
• Self-motivated, entrepreneurial team player

🎁 Benefits

• Hybrid work policy with in-office three days/week
• Benefits vary by location