IT Helpdesk Analyst

📋 Description

• Manage ticketing system and KPI tracking for IT support requests
• Support Okta, Google Workspace, Slack, Asana, and LastPass
• Perform maintenance and updates for IT systems and software
• Asset management for Argentina users, including laptops config and shipping
• Document IT procedures and common issues
• Enhance internal AI Chatbot for IT queries

🎯 Requirements

• Bachelor's in IT, CS, or related field
• 2+ years IT support experience
• Proficient with Google Workspace, Slack, Asana, LastPass; Okta a plus
• Strong IT principles and ability to communicate technical concepts
• Excellent problem-solving and multitasking in fast-paced environment
• Strong interpersonal and customer service

🎁 Benefits

• Competitive benefits package
• Professional growth opportunities
• Collaborative, cybersecurity-focused environment