Salesforce Sr Business Analyst/Product Analyst

📋 Description

• Oversee requirements for Consumer Experience in a B2C context for a CPG client.
• Support migration from Core CRM to Salesforce Service Cloud within 12–18 months.
• Collaborate with global teams (Brazil, USA, India, Mexico) for alignment and communication.
• Apply product management methods to drive project success and stakeholder satisfaction.
• Identify opportunities to improve customer experience across channels (Contact Us, Email, Chat
• Focus on CX KPIs and Channel optimization to enhance interactions.

🎯 Requirements

• 3 to 5 years of BA or product management experience.
• Strong background in Customer Experience environments.
• Proficient English (written and spoken).
• Proactive with initiative; remote role with some client/CI&T site visits.

🎁 Benefits

• Health and dental insurance
• Meal and food allowance
• Childcare assistance
• Extended paternity leave
• Wellness and learning programs