Key Lead, LA

📋 Description

• Lead store ops across FOH/BOH to drive exceptional experiences.
• Embed Glossier values: customer-first, inclusive, curious, courageous.
• Coordinate shift coverage, team huddles, and daily performance.
• Champion a safe, equitable, and inclusive work environment.
• Collaborate with leadership to align with store KPIs and goals.
• Represent store leadership in community partnerships and events.

🎯 Requirements

• 2+ years supervisory retail/ hospitality experience.
• Proven people-first culture advocate with inclusive approach.
• Strong communication skills, proactive feedback, and motivation.
• Ability to work evenings, weekends, holidays; flexible schedule.
• Detail-oriented with focus on customer and employee experiences.
• Comfort with executing customer service and operational efficiencies.

🎁 Benefits

• Competitive compensation and benefits package.
• Career growth opportunities with Glossier.
• See Glossier Career page for more details.