Host Account Manager - Emerging Product

📋 Description

• Own and manage a portfolio of PadSplit hosts, primary contact for support, policy, and growth.
• Act as a trusted partner and strategic advisor to hosts.
• Build proactive relationships to reduce churn and boost lifetime value.
• Conduct regular performance check-ins aligned to goals and benchmarks.
• Drive host accountability on occupancy, bookability, rejection rates, move-in ratings, retention.
• Collaborate with hosts on expansion and portfolio growth.

🎯 Requirements

• 3+ years in account management, customer success, or high-touch roles.
• Strong platform/policy fluency and ability to explain decisions clearly.
• Proactive portfolio management with data-driven storytelling.
• Excellent communication and empathetic yet direct approach.
• Organizational skills to manage a large book of business.

🎁 Benefits

• Role includes compensation based on scope and market benchmarks with variable component.
• Remote work arrangement with compensation tailored to role and impact.