Remotely
crmonboardingticketingkycfxcfdmt4mt5
Job Description
📋 Description
- Provide multilingual customer support via email, live chat and phone
- Assist clients with onboarding: account setup, KYC, docs
- Support MT4 and MT5 platform questions and troubleshooting
- Manage tickets and track issues to resolution
- Escalate complex issues to internal teams when needed
- Maintain accurate CRM records and follow-ups
🎯 Requirements
- 2–3 years in FX/CFD or fintech customer support
- Fluent English plus another language; Arabic or Malay/Indonesian desirable
- Strong knowledge of MT4 and MT5
- Experience with KYC, onboarding and account maintenance
- Experience with CRM/ticketing systems; CRM integrations a plus
- Multilingual abilities advantageous
🎁 Benefits
- Competitive annual salary of €22,000–€28,000
- Fully remote working arrangement with time-zone flexibility
- Opportunity to support a diverse international client base
- Exposure to Forex, CFD and broader financial services
- Career growth in a growing international team
- Collaborative and supportive working environment
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