Customer Support Specialist - Forex

📋 Description

• Provide multilingual customer support via email, live chat and phone.
• Assist onboarding: account setup, KYC, documentation, maintenance.
• Support MT4 and MT5 trading platform questions and tech issues.
• Manage requests through ticketing/helpdesk; track to resolution.
• Escalate complex issues to internal teams as needed.
• Maintain accurate CRM records of interactions and follow-ups.

🎯 Requirements

• 2–3 years in FX/CFD/trading customer support or fintech.
• Fluent in English plus another language (Arabic or Malaysian/Indonesian desirable).
• Strong knowledge of MT4/MT5 platforms.
• Experience with KYC, onboarding and account maintenance.
• Familiarity with ticketing, helpdesk and CRM systems.
• Excellent written/spoken communication; able to explain complex concepts.

🎁 Benefits

• Competitive annual salary of €22,000–€28,000.
• Fully remote with flexibility across time zones.
• Opportunity to support a diverse international client base.
• Exposure to Forex, CFD and broader financial services industries.
• Career growth in a growing international team.
• Collaborative, supportive environment.