Director, Technical Experience
IntradiemNorth AmericaFull TimeOperations
Remotely
Listed on 3 job boards, which is a stronger signal than one board alone.
leadershipcustomer supporttechnical supportai toolssaasai
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Job Description
📋 Description
- Define and drive the long-term vision for Technical Support aligned to CX goals.
- Develop and execute strategies to improve support delivery and efficiency.
- Champion innovation and best practices within technical support.
- Lead the AI transformation with tools, automation, and workflows.
- Collaborate with executive leadership to align strategies with company priorities.
- Lead the team to hit SLA, CSAT, and efficiency metrics.
🎯 Requirements
- BS in CS/Tech/Math or equivalent experience.
- 12+ years total, 5+ years in senior leadership.
- Strategic leadership in tech support environment.
- Deep SaaS and customer support experience.
- Experience driving AI-powered tooling and transformation.
- Strong executive communication and stakeholder management.
🎁 Benefits
- People-first culture with trust, respect, and flexibility.
- Fast-paced, collaborative environment.
- Growth mindset and continuous learning.
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