Customer Support Specialist - Forex

📋 Description

• Provide multilingual customer support through email, live chat and phone, responding promptly and
• Assist clients throughout onboarding, including account setup, KYC verification, documentation and
• Support customers with MT4 and MT5 trading platform questions, technical issues and general
• Manage and resolve customer requests through ticketing and helpdesk systems, ensuring issues are
• Escalate complex technical, operational or compliance-related matters to the appropriate internal
• Maintain accurate and up-to-date records of customer interactions, requests and follow-ups within

🎯 Requirements

• 2–3 years of experience in customer support within FX/CFD trading, financial services, Fintech or a
• Fluency in English plus at least one additional language, with Arabic or Malaysian/Indonesian
• Strong practical knowledge of MT4 and MT5 trading platforms.
• Experience supporting KYC verification, customer onboarding and account maintenance processes.
• Familiarity with ticketing, helpdesk and customer support systems.
• Experience using CRM platforms to record customer interactions and manage follow-ups.

🎁 Benefits

• Competitive annual salary of €22,000–€28,000.
• Fully remote working arrangement with flexibility across time zones.
• Opportunity to support a diverse international client base.
• Exposure to the Forex, CFD and broader financial services industry.
• Career growth and professional development opportunities within a growing international team.
• Collaborative and supportive working environment.