Business Operations Manager

📋 Description

• Own communications tech stack end to end: Customer.io, Liquid templating, lifecycle and
• Manage Front for email routing, triage, automation, and turning high-volume inbound communications
• Administer Dialpad; derive insights from telephony/conversation data to improve customer
• Build, run, and expand production AI systems: AI email agents, AI-powered help center chat, and new
• Establish quality standards for customer-facing communications, including AI evals, guardrails
• Work independently across Salesforce: objects, flows, reports, and business-impacting automations.

🎯 Requirements

• 3–6 years of experience in marketing operations, revenue operations, business operations, or
• Hands-on experience building and deploying AI-powered workflows or agents in production
• Strong expertise in at least one customer communications platform (Customer.io, Braze, Iterable or
• Working proficiency with SQL and experience administering Salesforce or a comparable CRM at the
• Strong communication judgment and attention to detail for messaging to customers.
• Ownership mindset; able to debug, investigate root causes, and take responsibility for systems

🎁 Benefits

• Base salary of $115,000–$140,000, depending on experience, skills, qualifications, and other
• Competitive total rewards package including equity.
• Insurance coverage with select plans available at no cost to employees.
• 401(k) with an annual company match.
• 20 days of PTO, increasing to 25 days after two years.
• Generous paid parental leave.