Patient Access Supervisor

📋 Description

• Lead and support Patient Access Representatives in a remote, high-volume environment.
• Coordinate frontline service, coaching, scheduling, and operational improvements.
• Act as a link between frontline staff, clinical teams, and leadership.
• Monitor performance; resolve complex patient concerns and promote service quality.
• Contribute to training, policies, and procedures with an inclusive, patient-focused culture.
• Ideal for experienced healthcare contact center leadership focused on equitable access.

🎯 Requirements

• Education: Associate degree or higher in business/health services or equivalent.
• Healthcare experience: 2+ years in a healthcare contact center or related setting.
• Leadership: Prior supervisory or Team Lead experience, with coaching abilities.
• Patient service: Strong customer-service orientation and adaptable communication.
• Operational skills: Multitask, prioritize, and stay composed in high-volume contexts.
• Communication: Clear English communication with patients, staff, and leadership.

🎁 Benefits

• Salary: $25–$38 per hour, placement based on experience and other factors.
• Medical, dental, and vision coverage for eligible full-time employees.
• FSA/HSA, short-term and voluntary long-term disability options.
• 401(k) retirement plan with employer match after one year.
• PTO, HT0, and holidays; fully remote within the United States.