Technical Support Engineer

📋 Description

• Own customer-facing technical support across tickets, Slack, and calls.
• Troubleshoot API, SDK, logs, HTTP requests and data issues.
• Coordinate escalations with Product, Engineering, and success teams.
• Improve self-service, docs, and escalation criteria over time.
• Collaborate with internal teams to resolve blockers during launches.
• Support customers during EMEA business hours with high quality comms.

🎯 Requirements

• 4+ years in technical support or comparable customer-facing role.
• Hands-on with APIs, SDKs, logs, event data, integrations.
• Strong written and verbal communication for enterprise customers.
• Experience handling multiple stakeholders and high-urgency issues.
• Ability to learn quickly and adapt in a fast-growing environment.
• Familiarity with JS web integrations and HTTP troubleshooting is a plus.

🎁 Benefits

• Fully remote work with Home-office stipend.
• Unlimited vacation with minimum three weeks advised.
• Stock options and competitive compensation.
• Apple laptop provided; annual training budget.
• Maternity/paternity leave for eligible employees.
• Opportunity to shape a new support function and scale.