Trust & Safety Support Lead

📋 Description

• Own end-to-end case management for advisor, client, and partner integrity issues from intake to
• Serve as Fora's primary enforcement communicator across all severity levels with clarity and
• De-escalate complex, multi-party disputes; synthesize evidence and document reasoning.
• Own the advisor appeals process; review and adjudicate within defined SLA windows.
• Escalate high-severity cases with complete case summaries and recommended actions.
• Define and track core T&S metrics; deliver weekly/bi-weekly leadership reporting.

🎯 Requirements

• 3+ years in Community Operations, Compliance, Account Management or high-volume case management in
• Proven ability to de-escalate disputes and deliver enforcement decisions with empathy and
• Track record of managing high-volume queues with strict documentation and SLAs.
• Strong written communication; draft nuanced, human-first enforcement communications.
• Familiarity with case management or support platforms (Intercom, Zendesk) and operational tracking
• Genuinely AI-savvy; uses AI tools and workflows regularly to perform at high quality and volume.

🎁 Benefits

• Unlimited vacation
• Health Insurance (option partially/fully covered by Fora HQ)
• Dental & Vision Insurance
• 401k plan with company match
• Stock Options
• Commuter Benefits