Mission Director - Air Force

📋 Description

• Lead mission-focused customer retention, satisfaction, and long-term account expansion for the Air
• Manage relationships with mission heroes, ensure engagement, and drive product adoption to
• Onboard new customers effectively and promote Defense Unicorns’ solutions to meet mission
• Identify expansion opportunities and scope contracts for flexibility and growth with Air Force
• Relay customer feedback to product teams and advocate Air Force-specific enhancements.
• Track KPIs such as retention, hero health, time-to-value, and adoption success.

🎯 Requirements

• Strong relationship management and advisory capabilities with strategic customers.
• Experience driving time-to-value and onboarding programs for enterprise customers.
• Ability to balance time-to-value with gross margins and support contract renewals.
• Proven track record in account expansion and cross-selling within large programs.
• Collaborative mindset with cross-functional teams (Product, Sales, Delivery).
• Excellent communication and stakeholder management for quarterly business reviews.

🎁 Benefits

• Health: Medical/Dental/Vision; premiums are 100% company paid; HSAs; life and disability insurance.
• Financial: 401k retirement plan; company stock options; home office budget.
• Leave: Flexible Time Off; federal holidays; parental leave.
• Learning: reimbursements for trainings and conferences.