Customer Support Specialist

📋 Description

• Serve as primary contact for partner inquiries with fast, clear guidance.
• Troubleshoot platform questions and issues; escalate when needed.
• Capture and share customer insights to inform product improvements.
• Maintain and improve support resources, including help articles.
• Communicate product updates and best practices to partners simply.
• Collaborate with CS, Product, and Engineering to resolve issues.

🎯 Requirements

• 1+ years in a customer-facing role.
• Strong verbal communication; stay calm and solutions-focused.
• Excellent written communication for email and chat.
• Technically adept and quick to learn new systems/tools.
• Comfortable in a fast-moving, collaborative environment.
• Experienced with spreadsheets and basic image editing tools.

🎁 Benefits

• Compensation: $51,017 - $65,000
• Health Benefits: Medical, Dental, Vision coverage, HSA
• Commuter Benefits
• Home-Office Stipend
• Sports Leagues subsidies for employees and their children
• Cell phone and gym subsidies