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excelsalesforcemortgagefdcpatcpacfpb
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Job Description
📋 Description
- Provide mortgage servicing support post-loan approval
- Handle monthly payments, modifications, refinances, and payoffs
- Resolve customer inquiries and requests efficiently
- Contact borrowers to resolve payment/account issues
- Coordinate with servicing teams to identify at-risk borrowers
- Document all interactions in Kiavi’s system
🎯 Requirements
- Bachelor’s Degree
- Strong relationship-building and teamwork
- Ability to understand customer issues and drive to resolution
- Excel or spreadsheet experience and Microsoft Office
- Knowledge of TCPA, FDCPA, and CFPB Mortgage guidelines preferred
- Experience with Salesforce or related platforms is a plus
🎁 Benefits
- Medical, Dental, and Vision Insurance with free employee coverage
- HSA employer contributions: $1,000 individual / $2,000 dependents
- Disability and Life Insurance (1x annual salary)
- Remote Work Policy with setup reimbursement up to $500 and $85/month internet/phone stipend
- Flexible Time Off
- Paid Leaves: up to 8 weeks medical/caregiver, 12 weeks maternity/paternity
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