Customer Experience Manager (CEM)

📋 Description

• Lead retention across a global client base as the primary contact for a portfolio of accounts.
• Partner with Solutions Architects, Shared Success, and Program Management to deliver a world-class
• Drive platform adoption and renewal execution in a cybersecurity/SaaS environment.
• Own customer relationships across technical, security, procurement, and executive stakeholders.
• Develop customer success plans aligned to enterprise objectives and cybersecurity priorities.
• Conduct regular business reviews focused on outcomes and program performance.

🎯 Requirements

• 3+ years in Customer Success, Account Management, or related role in cybersecurity or SaaS.
• Experience managing complex enterprise accounts with multiple stakeholders.
• Strong understanding of cybersecurity challenges for large organizations.
• Proven ability to manage renewals, retention, and account growth.
• Strong executive presence with ability to communicate with both technical and non-technical

🎁 Benefits

• Environment - remote, work-from-home 100% of the time.
• Inclusive culture with emphasis on diversity and collaboration.