Mission Director - Cyber

📋 Description

• Own customer retention, satisfaction, and long-term success.
• Drive time-to-value and product adoption for mission partners.
• Serve as trusted advisor to enable account expansion and advocacy.
• Identify expansion opportunities and shape contract scope for growth.
• Collaborate with Product and Cyber Account teams to meet mission goals.
• Track KPIs and report on retention, health, adoption, and value delivered.

🎯 Requirements

• Strong focus on customer success, relationship management, and renewals.
• Experience driving adoption, onboarding, and time-to-value for enterprise customers.
• Ability to advocate for customer needs across internal teams and secure outcomes.
• Experience with contract scoping, cross-selling, and revenue expansion in security/cyber domains.
• Proven ability to manage KPIs, health scores, and stakeholder communications.

🎁 Benefits

• Health: Medical/Dental/Vision; premiums fully paid by company; HSA; life and disability insurance.
• Financial: 401k, company stock options, home office budget.
• Leave: Flexible Time Off, federal holidays, Thanksgiving and Christmas/New Year weeks.
• Learning: trainings/subscriptions reimbursement; conferences coverage.