Customer Success Manager
Wishpond (TSXV:WISH)Remotely
hubspotcustomer successsalesforceaccount managementsaasintercomall othervitally
Job Description
📋 Description
- Manage a high‑volume book of SMB and mid‑market accounts
- Drive engagement via scaled touchpoints
- Prioritize accounts by health, risk, and opportunity
- Ensure customers launch and reach early value
- Monitor usage and intervene when accounts stall
- Partner with onboarding for smooth handoffs
🎯 Requirements
- 2–4 years in Customer Success or similar
- Experience managing high‑volume book of business
- Strong operational mindset, data skilled
- Familiar with Vitally, Intercom, HubSpot, or Salesforce
- CS playbooks and automation experience
- Fluent in English; strong communication and organization
🎁 Benefits
- Remote work from outside Canada
- Competitive compensation and growth opportunities
- Global team with diverse colleagues
- HQ in Vancouver, Canada (remote role)
- Access to product discounts and training programs
