Enterprise Customer Success Manager

📋 Description

• Drive Revenue & Retention: Own the full customer lifecycle across a portfolio of large
• Strategic Partnership: Act as a long-term, trusted advisor to our top customers, identifying new
• Commercial Impact: Use data, product expertise, and business acumen to drive upsell and cross-sell
• Problem Solving: Understand restaurant operations and financials to help solve complex business
• Customer Advocacy: Track performance metrics, guide product improvements, and serve as a product
• Relationship Management: Develop strong, authentic relationships with stakeholders, effectively

🎯 Requirements

• 5+ years of experience in Customer Success, Enterprise Account Management, or Strategic Consulting.
• Proven success managing complex, high-value customer relationships at the enterprise level.
• Strong understanding of restaurant operations, hospitality tech, or food delivery ecosystems.
• Exceptional communication, stakeholder management, and relationship-building skills.
• Data-driven mindset with the ability to translate metrics into business impact.
• Experience navigating product conversations and influencing cross-functional teams.

🎁 Benefits

• Medical, dental, and vision insurance (multiple plans, incl. HSA options).
• Company-paid life and disability insurance (short- and long-term).
• Voluntary insurance: accident, critical illness, hospital indemnity.
• 401(k) with company match.
• Health Savings Account (HSA).
• Discretionary vacation days and 8 paid holidays per year.