Supervisor, Customer Service

📋 Description

• The Customer Experience (CX) Supervisor coordinates resources and sets daily priorities to meet
• Accountable for the results of a medium-sized customer experience team and ensuring excellence in
• Guides growth by building relationships, setting performance goals, coaching, and training the team.
• Creates bench strength and career progression based on the CXR Career Blue Print.
• Leads initiatives with minimal day-to-day supervision and manages competing priorities to meet
• Maintains attention to detail and effective follow-through in execution.

🎯 Requirements

• 2-3 years’ experience leading people in a customer service or customer-facing environment.
• Experience managing and executing continuous improvement projects.
• Effective communication skills (presentation, writing, coaching).
• Experience with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• SAP, CRM, or Business Systems experience preferred.
• Medical Device or Pharmaceutical experience strongly preferred.

🎁 Benefits

• We offer a comprehensive package of benefits including paid time off and healthcare options.
• Eligible to participate in short-term incentive programs.
• Equal Opportunity Employer; details available on the AbbVie job site.