Customer Complaints Senior Manager

📋 Description

• Develop, coordinate, and track responses to regulatory inquiries, examinations, and escalated
• Coordinate with Legal and Local Compliance to gather facts and prepare defenses.
• Manage review and approval timelines, remediation commitments, and closure.
• Oversee complaints governance and QA, identifying trends and systemic issues.
• Provide senior leadership with clear reporting on outcomes and risks.
• Coordinate regulatory responses across multiple jurisdictions.

🎯 Requirements

• Strong regulatory experience with inquiries, information requests, exams, and escalations.
• Proven ability to coordinate cross-functional inputs and write defendable responses.
• Experience with multi-jurisdictional compliance frameworks and local requirements.
• Excellent written and verbal communication with regulators, Legal, Compliance, and executives.
• Ability to drive cross-team remediation and issue escalation.
• Analytical mindset with trend analysis and escalation management.

🎁 Benefits

• Competitive total compensation package
• L&D programs and education subsidy
• Team building programs and company events
• Healthcare schemes for employees and dependants
• Additional process to share more during the interview