Operations Associate (CX)

📋 Description

• Investigate and resolve invoice-related queries accurately.
• Own client inquiries from initial investigation through final resolution, coordinating with
• Analyse client queries and operational trends to identify process gaps and improvements.
• Troubleshoot platform-related issues and guide clients through practical solutions.
• Create, maintain, and improve knowledge documentation for clients and internal teams.
• Contribute to continuous improvement initiatives that enhance customer experience.

🎯 Requirements

• 2–4 years of experience in customer experience operations, financial support, SaaS, or similar.
• Strong numerical and analytical abilities with data investigations.
• Excellent problem-solving skills and ability to translate complex information into actionable
• Ownership mindset to proactively manage cases through resolution.
• Excellent written and verbal English communication.
• Comfortable working remotely and collaborating across different countries and time zones.

🎁 Benefits

• Fully remote working environment with flexibility within approximately ±2 hours of CET.
• Well-being Day providing dedicated time away from work to recharge.
• Subsidised gym membership and support for maintaining an active lifestyle.
• Training and development allowance to support continuous learning and professional growth.
• Opportunities to participate in annual global team meetups.
• Inclusive, international working environment with colleagues across multiple countries.