Associate Manager

📋 Description

• Lead, coach, and develop a team of Operations Client Partners.
• Set performance objectives and conduct regular performance reviews.
• Drive employee engagement, capability building, and succession planning.
• Ensure adherence to organizational standards, policies, and operational processes.
• Manage workforce planning, resource allocation, and capacity management.
• Serve as the escalation point for critical operational client issues.

🎯 Requirements

• Bachelor's Degree or equivalent professional experience.
• 4 to 6+ years of experience in client-facing operations, customer success, data operations, or
• Prior people leadership, team lead, or supervisory experience preferred.
• Proven experience managing complex client escalations and stakeholder relationships.
• Experience leading operational projects and process improvement initiatives.
• Strong leadership and people management capabilities.

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)