Customer Service Officer

📋 Description

• Respond promptly and professionally to customer inquiries across various channels
• Manage customer accounts, handle requests, and resolve issues efficiently
• Provide accurate information about products, services, and account statuses
• Coordinate with internal departments: Collections, Finance, Credit, and Operations to deliver
• Document interactions and updates in CRM and related systems to maintain data integrity
• Identify opportunities to improve service processes and contribute suggestions

🎯 Requirements

• Experience in a customer service or client support role, preferably in financial services
• Excellent verbal and written communication skills
• Strong problem-solving and organizational abilities
• Capacity to manage competing priorities in a fast-paced environment
• Familiarity with CRM platforms and common business software (e.g., Microsoft Office Suite)
• Demonstrated ability to collaborate across teams and deliver customer-centric solutions

🎁 Benefits

• Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders
• Be involved – come together with all of your colleagues every 100 days to share the product and
• Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and
• Family support – industry leading 26 weeks paid parental leave.
• Purpose built spaces within our office – designed for collaboration, brainstorming, socialising
• Range of benefits supporting your physical, psychological and financial wellbeing. From a day off