Renewal Specialist - SaaS Contracts

📋 Description

• Proactively manage a portfolio of software subscription renewals, ensuring contracts are completed
• Partner with Sales, Customer Success, and Accounting to coordinate renewals, expansions, quotes
• Review renewal information, product usage, subscription history, and contract terms to determine
• Engage customers ahead of expiration dates to understand needs, address risks, and support renewal
• Educate customers on relevant subscription options based on usage, priorities, and future product
• Discuss contract compliance, pricing, renewal terms, and potential expansions with customers

🎯 Requirements

• Experience in a high-volume, deadline-driven environment with multiple priorities.
• Ability to confidently communicate with customers about contracts, compliance, pricing, renewals
• Exceptional attention to detail when reviewing contracts and pricing information.
• Experience using Salesforce or another CRM to manage customer and commercial activity.
• Strong organizational and follow-through skills to manage deadlines and renewal milestones.
• Sound judgment and problem-solving for non-routine renewal situations.

🎁 Benefits

• Competitive SaaS environment: Opportunity to develop expertise in software subscriptions, customer
• Remote work: US-based remote position with flexible working practices.
• Career development: Suitable for professionals early in their careers or transitioning into a SaaS
• Parental leave: Family-focused leave benefits.
• Paid Volunteer Time Off: Dedicated time for volunteering.
• Inclusive workplace and flexible working practices with global exposure.