Customer Success Operations Manager EMEA

📋 Description

• Run day-to-day operations for the EMEA CS org to drive efficiency
• Lead strategic initiatives to improve post-sales productivity, forecast accuracy, and pipeline
• Partner with post-sales leadership to scale operations and hit revenue targets
• Introduce new tools, technologies and methodologies to enhance post-sales performance
• Oversee design/implementation of post-sales processes, tools and systems
• Provide data-driven insights via analysis, reporting and dashboards for decision-making

🎯 Requirements

• Relevant sales/CS operations experience in fast-growth SaaS
• Strong analytical skills with metrics on customer outcomes and productivity
• Experience with enterprise technology companies; SaaS preferred
• Proven forecast, customer health and reporting capabilities
• Go-to-market modelling, territory planning and goal setting
• Ability to manage multiple complex work streams in a fast-paced matrix org