Intake & Engagement Specialist (Bilingual English/Spanish & Remote)

📋 Description

• Serve as primary contact during pre-intake with caregivers, patients, and clinicians
• Educate customers on Lingraphica offerings and alignment with diagnoses
• Meet monthly intake goals through engagement efforts
• Provide trial process guidance and set clear expectations
• Deliver engaging AAC device demos via Zoom
• Maintain HIPAA-compliant, accurate CRM documentation

🎯 Requirements

• Bachelor's in Communication Sciences and Disorders or related field
• Proficient in English and Spanish; strong written and verbal skills
• 2 years of B2C or B2B customer service
• Proficient with Microsoft Office and online chat tools
• Ability to engage customers with personalized solutions
• Willingness to travel up to 2 times/year within the US

🎁 Benefits

• Remote work from home environment
• Travel up to 2 times per year for team meetings
• Comprehensive benefits package
• Starting salary transparency and bilingual differential