Head of Operations for eCom DTC brand

📋 Description

• Own end-to-end back-end operations, incl. supply chain, inventory planning, 3PL, and fulfillment.
• Build and maintain scalable operating systems, processes, and SOPs.
• Establish and maintain an operational knowledge base in Notion.
• Develop inventory systems of record and POs to improve visibility.
• Create automated subscription and channel revenue reporting and a leadership scorecard.
• Establish vendor and agency scorecards to monitor performance.

🎯 Requirements

• At least 3 years of operations experience in physical-product, e-commerce, or DTC.
• Experience in a high-growth environment supporting a brand generating $20M–$50M revenue.
• Direct experience across supply chain, inventory, 3PL/fulfillment, customer ops, creative, and
• Proven track record building departments, operating systems, and reporting infra from scratch.
• Strong understanding of physical-product ops: lead times, POs, landed costs, inventory
• Experience hiring, onboarding, managing, developing, and exiting team members.

🎁 Benefits

• Fully remote position with distributed operating environment.
• High level of ownership and autonomy over ops infrastructure.
• Opportunity to shape supply chain, systems, and processes in a high-growth DTC business.
• Significant leadership scope to build a team of 4–6 functional owners.
• Potential equity after 12 months, contingent on performance.
• Opportunity to progress toward COO-level role as the organization scales.