Head of Operations for eCom DTC brand

📋 Description

• Own end-to-end back-end operations: supply chain, inventory planning, 3PL/fulfillment, returns
• Build and maintain scalable operating systems, processes, and SOPs with clear ownership and
• Establish an operational knowledge base (Notion) and continuously improve processes as the business
• Develop accurate inventory systems of record and purchase-order calendars for visibility and stock
• Create reliable reporting and a single source of truth for weekly leadership KPIs (inventory
• Automate subscription and channel revenue reporting; develop a weekly ops scorecard for leaders.

🎯 Requirements

• At least 3 years of operations experience in physical-product, e-commerce, or DTC.
• Experience in a high-growth brand, $20M–$50M annual revenue.
• Direct experience across supply chain, inventory, 3PL/fulfillment, customer ops, creative, and
• Proven track record building departments, systems, hiring, and reporting infrastructure from
• Strong understanding of physical-product ops: lead times, POs, landed costs, inventory, and 3PL
• Proven hiring, onboarding, and people management capabilities; proficient with Shopify, Notion, and

🎁 Benefits

• Fully remote position with distributed work environment.
• High ownership over operational infrastructure and organizational development.
• Opportunity to shape supply chain, reporting, systems, and processes in a high-growth DTC business.
• Leadership scope to build and develop a team of 4–6 functional owners; future COO-path possible.