Head of Operations for eCom DTC brand

📋 Description

• Own end-to-end back-end operations: supply chain, inventory, 3PL & fulfillment
• Build scalable operating systems, processes, and SOPs with clear ownership
• Establish an operational knowledge base in Notion
• Develop inventory systems of record and PO calendars
• Create reliable reporting and a single source of truth for KPIs
• Automate subscription & channel revenue reporting for leadership

🎯 Requirements

• At least 3 years of ops experience in physical-product, e‑commerce, or DTC
• Experience in a high-growth environment, scaling a brand
• Direct experience across supply chain, inventory, 3PL/fulfillment, customer ops
• Proven track record building dept, OS, or reporting infra
• Strong knowledge of lead times, POs, landed costs, inventory, 3PL
• Experience hiring, onboarding, managing, developing, and exiting staff

🎁 Benefits

• Fully remote position with distributed team
• Ownership over ops infrastructure and org development
• Shape supply chain, reporting, hiring, and processes
• Leadership scope to build a 4–6 person function
• Equity conversation after 12 months (performance-based)
• Path to COO-level role as leaders take ownership