Operations Supervisor

📋 Description

• Work closely with the Operations Manager to execute daily operational priorities and ensure
• Manage and maintain an accurate roster of active agents, applying policies to identify inactive
• Monitor agent attendance and schedules to ensure 8-hour daily shifts are completed.
• Conduct daily test calls and quality checks to verify agents meet quality standards and operational
• Provide timely, constructive coaching and follow-up when quality issues, complaints, or performance
• Support workforce growth and capacity planning toward a team of up to 100 active agents.

🎯 Requirements

• Demonstrated experience in operations, workforce management, team supervision, customer support, or
• Strong ability to manage distributed or remote teams with accountability for attendance
• Experience monitoring performance against standards and providing coaching when issues arise.
• Strong organizational skills to maintain rosters, schedules, documentation, and records.
• Comfortable working with spreadsheets, databases, operational tracking systems, and basic invoicing
• Strong attention to detail to identify discrepancies and maintain accurate records.

🎁 Benefits

• Base salary: $200 per month.
• Performance-based bonus: 1% of the operation’s total gross monthly invoice.
• Bonus eligibility: Achieved when more than 20 active agents are maintained while fulfilling 8-hour
• Growth-based earning potential: Compensation increases with operation size and invoice value.
• Target earnings example: At 100 active agents, minimum gross monthly invoice around $84,400, with a
• Expected minimum monthly compensation at 100 active agents: $1,044 (base $200 + $844 bonus).