Head of Operations for eCom DTC brand

📋 Description

• Own end-to-end back-end operations, including supply chain, inventory planning, manufacturing
• Build and maintain scalable operating systems, processes, and SOPs with clear ownership and
• Establish and maintain an operational knowledge base in Notion and continuously improve processes
• Develop accurate inventory systems of record, PO calendars, and processes to improve visibility and
• Build reliable reporting and a single source of truth for weekly leadership metrics and KPIs.
• Create automated subscription and channel revenue reporting and a concise weekly ops scorecard.

🎯 Requirements

• At least 3 years of operations experience in physical-product, e-commerce, or DTC.
• Experience in high-growth environments; scale-tracking for a brand generating ~$20M–$50M revenue.
• Direct experience across supply chain, inventory, 3PL/fulfillment, customer support ops, creative
• Proven track record building departments, systems, and reporting infrastructure from scratch.
• Strong understanding of physical-product ops: lead times, PO, landed costs, inventory, fulfillment
• Experience hiring, onboarding, managing, developing, and exiting team members.

🎁 Benefits

• Fully remote position with distributed operating environment.
• High ownership and autonomy over operational infrastructure and org development.
• Shape supply chain, reporting, systems, hiring, and processes in a high-growth DTC business.
• Leadership scope to build and develop a team of 4–6 functional owners.
• Equity conversation after 12 months, contingent on performance.
• Opportunity to progress toward COO-level role as leaders manage domains.