Head of Operations

📋 Description

• Own end-to-end back-end operations: supply chain, inventory, 3PL, fulfillment, returns, vendor
• Build scalable operating systems, processes, and SOPs with clear ownership and accountability.
• Establish an operational knowledge base in Notion and drive continuous process improvement.
• Develop inventory systems of record, PO calendars, and stock visibility.
• Produce weekly leadership metrics and KPI reporting for inventory, costs, revenue, and vendor
• Automate subscription and channel revenue reporting; create a leadership scorecard.

🎯 Requirements

• 3+ years of operations exp in physical-product, e-commerce, or DTC.
• Experience in high-growth environments with brands $20M–$50M revenue.
• Direct experience across supply chain, inventory, 3PL/fulfillment, customer ops, creative, and
• Proven ability to build departments, systems, hiring processes, and reporting infra from scratch.
• Strong knowledge of Shopify, Notion, spreadsheets, and AI tools (e.g., Claude).
• Analytical, data-driven, and capable of turning data into action.

🎁 Benefits

• Fully remote position with distributed-work flexibility.
• High ownership over operational infrastructure and org development.
• Opportunity to shape supply chain, reporting, hiring, and processes in a high-growth DTC.
• Leadership scope to build and develop a 4–6 person owner team.
• Equity conversation after 12 months (contingent on performance).
• Potential to move into COO-level role as the org scales.