Operations Supervisor

📋 Description

• Lead daily operational execution with Operations Manager alignment.
• Maintain roster of active agents, identify inactive agents, and coordinate replacements.
• Monitor attendance and ensure 8-hour shifts are completed.
• Perform daily test calls and quality checks against standards.
• Provide coaching on quality issues, complaints, or performance concerns.
• Support workforce growth toward up to 100 active agents and maintain records.

🎯 Requirements

• Experience in operations, workforce management, team supervision, or related environment.
• Ability to manage distributed/remote teams with accountability for attendance, productivity
• Experience monitoring performance and coaching when issues arise.
• Strong organizational skills for rosters, schedules, docs, and records.
• Comfort with spreadsheets, databases, tracking systems, and basic invoicing data.
• Attention to detail and clear communication with agents, managers, and clients.

🎁 Benefits

• Remote work
• Leadership opportunity to drive workforce growth and operational performance